{"id":320,"date":"2022-07-02T16:35:00","date_gmt":"2022-07-02T16:35:00","guid":{"rendered":"http:\/\/localhost\/px\/blog\/amazon-seller-feedback\/"},"modified":"2022-08-01T06:13:36","modified_gmt":"2022-08-01T06:13:36","slug":"amazon-seller-feedback","status":"publish","type":"post","link":"https:\/\/pixelfy.me\/blog\/amazon-seller-feedback\/","title":{"rendered":"How to Leave Amazon Seller Feedback? &#8211; Maintain and Improve Seller Feedback, Complete Guide"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/pixelfy.me\/blog\/amazon-seller-feedback\/#Seller_Feedback_%E2%80%93_The_Basics\" >Seller Feedback &#8211; The Basics<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/pixelfy.me\/blog\/amazon-seller-feedback\/#How_to_Access_Reviews_on_Amazon\" >How to Access Reviews on Amazon?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/pixelfy.me\/blog\/amazon-seller-feedback\/#How_to_View_Your_Seller_Rating\" >How to View Your Seller Rating?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/pixelfy.me\/blog\/amazon-seller-feedback\/#Why_Do_Customers_Write_Negative_Reviews\" >Why Do Customers Write Negative Reviews?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/pixelfy.me\/blog\/amazon-seller-feedback\/#When_Do_You_Actually_Start_Giving_Customer_Support\" >When Do You Actually Start Giving Customer Support?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/pixelfy.me\/blog\/amazon-seller-feedback\/#Why_is_Seller_Feedback_so_Important\" >Why is Seller Feedback so Important?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/pixelfy.me\/blog\/amazon-seller-feedback\/#Peer-Driven_Purchases\" >Peer-Driven Purchases<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/pixelfy.me\/blog\/amazon-seller-feedback\/#The_Amazon_Buy_Box\" >The Amazon Buy Box<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/pixelfy.me\/blog\/amazon-seller-feedback\/#How_to_Encourage_Feedback\" >How to Encourage Feedback?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/pixelfy.me\/blog\/amazon-seller-feedback\/#1_Packaging\" >1. Packaging<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/pixelfy.me\/blog\/amazon-seller-feedback\/#2_Use_%E2%80%9CThe_Free_Stuff_Psychology%E2%80%9D_to_Increase_Sales\" >2. Use \u201cThe Free Stuff Psychology\u201d to Increase Sales<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/pixelfy.me\/blog\/amazon-seller-feedback\/#3_Discounts_are_Not_Money_Losers\" >3. Discounts are Not Money Losers<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/pixelfy.me\/blog\/amazon-seller-feedback\/#4_Effective_Communication\" >4. Effective Communication<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/pixelfy.me\/blog\/amazon-seller-feedback\/#How_to_Get_Negative_Buyer_Feedback_Removed\" >How to Get Negative Buyer Feedback Removed?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/pixelfy.me\/blog\/amazon-seller-feedback\/#1_Get_in_Touch\" >1. Get in Touch<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/pixelfy.me\/blog\/amazon-seller-feedback\/#2_Contact_Amazon\" >2. Contact Amazon<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-17\" href=\"https:\/\/pixelfy.me\/blog\/amazon-seller-feedback\/#An_Insight_into_Increasing_Seller_Rating_Percentage\" >An Insight into Increasing Seller Rating Percentage:<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-18\" href=\"https:\/\/pixelfy.me\/blog\/amazon-seller-feedback\/#1_Shipping\" >1. Shipping<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-19\" href=\"https:\/\/pixelfy.me\/blog\/amazon-seller-feedback\/#2_Cancellations\" >2. Cancellations<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-20\" href=\"https:\/\/pixelfy.me\/blog\/amazon-seller-feedback\/#3_Follow_up\" >3. Follow up<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-21\" href=\"https:\/\/pixelfy.me\/blog\/amazon-seller-feedback\/#4_A-Z_claims\" >4. A-Z claims<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-22\" href=\"https:\/\/pixelfy.me\/blog\/amazon-seller-feedback\/#Wrapping_it_Up%E2%80%A6\" >Wrapping it Up&#8230;<\/a><\/li><\/ul><\/nav><\/div>\n\n<p><em>If you have had some experience with Amazon FBA then you must know that <strong>Amazon Seller Feedback<\/strong> can make or break your success!<\/em><\/p>\n\n\n\n<p>\u2026 or at least one of the most defining factors to do so.<\/p>\n\n\n\n<p>So, considering its importance&#8230;<\/p>\n\n\n\n<p>We decided to write a detailed post on how to add, remove, maintain and improve Amazon Seller Feedback.<\/p>\n\n\n\n<p>In this post, you will learn each and everything you need to know in order to skyrocket your Amazon sales by managing Amazon Seller Feedback effectively.<\/p>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-center has-text-color has-background is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\" style=\"background-color:#e2ffee;color:#292d34\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong><em>Important note: <\/em><\/strong><em>Seller feedback is largely different from a product review.&nbsp;<\/em><\/p>\n\n\n\n<p><strong><em>Seller feedback<\/em><\/strong><em> is regarding the seller and what the buyer\u2019s experience was like with them. Buyers are asked to rate their speed, professionalism, and customer service.&nbsp;<\/em> <\/p>\n\n\n\n<p><em>A <\/em><strong><em>product review<\/em><\/strong><em> is exclusively about a single product and deals with its overall quality. Factors rated by consumers include its price, build quality, user-friendliness, etc.<\/em><\/p>\n<\/div>\n<\/div>\n\n\n\n<p>So, without further ado &#8211; let\u2019s get started.<\/p>\n\n\n\n<h2 class=\"has-text-align-center wp-block-heading\"><span class=\"ez-toc-section\" id=\"Seller_Feedback_%E2%80%93_The_Basics\"><\/span>Seller Feedback &#8211; The Basics<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Customers purchasing your product will write a review, and Amazon will then give you stars based on the accumulated reviews.<\/p>\n\n\n\n<p>Yes, multiple positive reviews are ideal in the Amazon marketplace.<\/p>\n\n\n\n<p>On the other hand, negative reviews can be devastating.<\/p>\n\n\n\n<p><em>Over the years, we have observed that even a single negative review can sometimes decrease the sales on Amazon.<\/em><\/p>\n\n\n\n<p><strong>There are 3 basic types of feedback on Amazon:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\"><li>Seller feedback<\/li><li>Package feedback<\/li><li>Product feedback<\/li><\/ol>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.pixelfy.me\/storage\/app\/media\/Leave%20Amazon%20Seller%20Feedback\/cropped-images\/image2-0-0-0-0-1561128432.png\" alt=\"Seller Feedback \"\/><\/figure>\n\n\n\n<p>In this blog post, we will mostly focus on seller feedback.<\/p>\n\n\n\n<h2 class=\"has-text-align-center wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_to_Access_Reviews_on_Amazon\"><\/span>How to Access Reviews on Amazon?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>As a buyer, a feedback form appears as soon as you make a purchase.<\/p>\n\n\n\n<p>This form allows the customer to review:<\/p>\n\n\n\n<ol class=\"wp-block-list\"><li>The product<\/li><li>The seller<\/li><\/ol>\n\n\n\n<p>In order to write reviews of previously purchased products, you can simply click on \u201cview previous orders\u201d.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/blog.pixelfy.me\/storage\/app\/media\/Leave%20Amazon%20Seller%20Feedback\/cropped-images\/image5-0-0-0-0-1561128485.png\" alt=\"How to Access Reviews on Amazon?\"\/><\/figure>\n<\/div>\n\n\n<p>In most cases, the seller assumes that the buyer will not have time to participate in the feedback process. This attitude is generally very bad for the business.<\/p>\n\n\n\n<p>Ultimately, providing a wholesome experience to your customers takes a lot.<\/p>\n\n\n\n<h2 class=\"has-text-align-center wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_to_View_Your_Seller_Rating\"><\/span>How to View Your Seller Rating?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Seller rating can be viewed simply by going into your central dashboard and clicking on customer feedback tab.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/blog.pixelfy.me\/storage\/app\/media\/Leave%20Amazon%20Seller%20Feedback\/cropped-images\/image4-0-0-0-0-1561128538.png\" alt=\"How to View Your Seller Rating?\"\/><\/figure>\n<\/div>\n\n\n<h2 class=\"has-text-align-center wp-block-heading\"><span class=\"ez-toc-section\" id=\"Why_Do_Customers_Write_Negative_Reviews\"><\/span>Why Do Customers Write Negative Reviews?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>A customer will likely write a negative review because he wants to save others from the same experience. It allows other people to think twice before ordering.<\/p>\n\n\n\n<p>It is recommended that you ask for buyer\u2019s email address. This will allow you to address their concerns beforehand.<\/p>\n\n\n\n<p>Even if you do get a negative review combined with a 1 star rating, don\u2019t dread.<\/p>\n\n\n\n<p>In such a situation, this is what you should do:<\/p>\n\n\n\n<ol class=\"wp-block-list\"><li>Relax and think of ways you can get it removed. The best way to do that is to contact them right away. You cannot just let a negative review sit there.<\/li><li>Asking questions would be a good start<\/li><li>The complaints are usually related to the description of the product, the actual product or the delivery time. The best way to resolve a complaint is to immediately have a one-on-one contact with the buyer.<\/li><li>We understand that online selling platforms such as Amazon are all based on excellent customer service. So, listen to the customer, be polite, try to assist him as much as you can and be very responsive to queries and requests.<\/li><\/ol>\n\n\n\n<p><strong><em>Now<\/em> you don\u2019t have to reply to the queries at 3 in the morning but yes, reply within 24 hours.<\/strong><\/p>\n\n\n\n<p><strong>FUN FACT:<\/strong><\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p>According to Dimensional Research Institute, 90% of Amazon <em>users purchase decisions are based on reviews.<\/em><\/p><\/blockquote>\n\n\n\n<h2 class=\"has-text-align-center wp-block-heading\"><span class=\"ez-toc-section\" id=\"When_Do_You_Actually_Start_Giving_Customer_Support\"><\/span>When Do You Actually Start Giving Customer Support?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Lastly, it\u2019s all about providing remarkable customer service. This includes understanding what the customer has to say, helping in the best possible manner, being polite, and replying at the earliest.<\/p>\n\n\n\n<p>Most of you may think that it starts when a sale is made, but no. It\u2019s a misconception.<\/p>\n\n\n\n<p><strong>It starts right after your first product is uploaded for sale on Amazon.<\/strong><\/p>\n\n\n\n<p><strong>Tip:<\/strong> Customers are provided 90 days to leave a review, and 60 days are allowed for a seller to get a negative review removed. So you need to act fast and respond quickly and efficiently.<\/p>\n\n\n\n<h2 class=\"has-text-align-center wp-block-heading\"><span class=\"ez-toc-section\" id=\"Why_is_Seller_Feedback_so_Important\"><\/span>Why is Seller Feedback so Important?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Let\u2019s dig into some facts and figures:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>91% of Amazon users read reviews before making a purchase<\/li><li>68% of buying decisions are dependent on reviews<\/li><\/ul>\n\n\n\n<p>And while these stats are related to reviews, keep in mind that this feedback also speaks about how a customer feels about you as a seller. So, in a way &#8211; <a href=\"https:\/\/pixelfy.me\/blog\/amazon-product-reviews\/\">product feedback<\/a> is not so different from seller feedback when it comes to the buyer\u2019s perception of you.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Peer-Driven_Purchases\"><\/span>Peer-Driven Purchases<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>The outburst of influencers and bloggers are a testimony to the increasing peer pressure that affects buying decisions worldwide. <\/p>\n\n\n\n<p>Peer-driven shopping is almost like the bandwagon branding strategy that convinces shoppers to buy a certain product because everyone loves it.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"The_Amazon_Buy_Box\"><\/span>The Amazon Buy Box<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>The buy box is another motivation for sellers to get positive feedback. The sellers are chosen based on A9 algorithm initiated by Amazon. Before competing, make sure you have 97% positive feedback.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/blog.pixelfy.me\/storage\/app\/media\/Leave%20Amazon%20Seller%20Feedback\/cropped-images\/image7-0-0-0-0-1561128599.png\" alt=\"The Amazon Buy Box\"\/><\/figure>\n<\/div>\n\n\n<p>Not to forget, the buy box accounts for 82% of the Amazon marketplace.<\/p>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-center has-text-color has-background is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\" style=\"background-color:#e2ffee;color:#292d34\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>Tip:<\/strong> Feedback can vary. For instance, one product may be adored by the Americans and the Spanish might have different expectations. So, before setting up a store on Amazon, it is imperative to know your market.<\/p>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"has-text-align-center wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_to_Encourage_Feedback\"><\/span>How to Encourage Feedback?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Do you know that on Amazon, only 5% of buyers leave feedback?<\/p>\n\n\n\n<p>Well, let that fact sink in!<\/p>\n\n\n\n<p>It\u2019s not because they don\u2019t have the time, it is generally because they do not feel very strongly about the whole experience.<\/p>\n\n\n\n<p>Well, not strong enough to leave feedback.<\/p>\n\n\n\n<p>And yes, the product has nothing to do with that.<\/p>\n\n\n\n<p>Considering that eBay has a much higher rate of seller feedback. According to the Harvard business review, it is important for a buyer to feel an emotional connection with the product.<\/p>\n\n\n\n<p>The incredible importance of emotional connection is well known of the fact that:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Emotionally engaged customers spend 200% more than an average customer.<\/li><li>Millennials are emotion-driven and they tend to be affected by self-discovery and emotions.<\/li><\/ul>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-center has-text-color has-background is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\" style=\"background-color:#e2ffee;color:#292d34\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong><em>Use<\/em><\/strong><a href=\"https:\/\/pixelfy.me\/\"><strong><em> <\/em><\/strong><strong><em>shortened links<\/em><\/strong><\/a><strong><em> for your social media marketing.<\/em><\/strong><\/p>\n\n\n\n<p>Shortened links look better in Instagram bios, as well as in Twitter bios. They provide a clean look to a page that can otherwise be overwhelmed with photos and other types of content.<\/p>\n<\/div>\n<\/div>\n\n\n\n<p><strong>\u2026 Now the question is, how do you improve the emotional connection? Let\u2019s discuss some incredible ways to do that.<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"1_Packaging\"><\/span>1. Packaging<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/blog.pixelfy.me\/storage\/app\/media\/Leave%20Amazon%20Seller%20Feedback\/cropped-images\/image1-0-0-0-0-1561128641.png\" alt=\"Packaging\"\/><\/figure>\n<\/div>\n\n\n<p>There are various ways to go about it but the most powerful one is enhancing the packaging of your product.<\/p>\n\n\n\n<p>As buyers, we are all impacted by how our purchase is presented to us.<\/p>\n\n\n\n<p>Exciting packaging can foster an emotional connection, compelling buyers to write a review.<\/p>\n\n\n\n<p>They would also be compelled to share the beautiful packaging on their social media (provided they are frequent social media users).<\/p>\n\n\n\n<p>Imagine yourself in a situation:<\/p>\n\n\n\n<p>You are waiting for your favorite purchase from Amazon, which arrives in extremely dirty and used packaging. You will be disappointed, and the product won\u2019t even matter to you (no matter how great it is)<\/p>\n\n\n\n<p>Apparently, unboxing has become a whole new concept!<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"2_Use_%E2%80%9CThe_Free_Stuff_Psychology%E2%80%9D_to_Increase_Sales\"><\/span>2. Use \u201cThe Free Stuff Psychology\u201d to Increase Sales<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Another powerful tool to improve seller feedback is to create powerful engagement. Although it may seem like a lot of work, it is not.<\/p>\n\n\n\n<p><strong>\u201cInclude a free item for customers. Preferably something that catches them off guard\u201d<\/strong><\/p>\n\n\n\n<p>For example:<\/p>\n\n\n\n<p>You can include a free bookmark if you have a bookstore on Amazon.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"3_Discounts_are_Not_Money_Losers\"><\/span>3. Discounts are Not Money Losers<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Another great way to increase engagement is to offer a remarkable discount to customers on their next purchase (it\u2019s also a great way to increase sales).<\/p>\n\n\n\n<p>Price psychology is fascinating:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p><em>People tend to get attracted to a brand if they are given a great discount. For instance, buy 1 and get the 2nd one at 50% off is something that has the power to become a crowd puller.<\/em><\/p><\/blockquote>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"4_Effective_Communication\"><\/span>4. Effective Communication<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Most buyers are unaware of the importance of feedback for sellers. This is why it is important to ask your customers to leave a review politely.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>You can motivate them to do so by politely talking to them at the end of the entire purchasing process. Moreover, ensure you don\u2019t encourage positive or negative feedback. It is against the terms of service. The best approach is to stay neutral.<\/li><li>It is very important to give virtual importance to buyers. Send them a follow-up email or a short handwritten note with their purchase. A nicely written note can go a long way.<\/li><\/ul>\n\n\n\n<p><strong>Pro tip:<\/strong> <em>You can always give your customers 50% off on their next purchase if they agree to write a review.<\/em><\/p>\n\n\n\n<p><strong>Okay, we agree that 50% can be a bit of a stretch. You can offer 25% (if your store is new)<\/strong><\/p>\n\n\n\n<h2 class=\"has-text-align-center wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_to_Get_Negative_Buyer_Feedback_Removed\"><\/span>How to Get Negative Buyer Feedback Removed?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Now let\u2019s delve into getting <a href=\"https:\/\/pixelfy.me\/blog\/removing-seller-feedback\/\">negative feedback removed<\/a>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"1_Get_in_Touch\"><\/span>1. Get in Touch<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>To do that, you must go to the seller feedback dashboard, and you will be able to see details of your rating. It will also include buyers&#8217; contact information.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.pixelfy.me\/storage\/app\/media\/Leave%20Amazon%20Seller%20Feedback\/cropped-images\/image6-0-0-0-0-1561128706.png\" alt=\"Get in Touch\"\/><\/figure>\n\n\n\n<p>It is very important that you take care of the following points:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Getting in touch with your customer is essential.<\/li><li>You must immediately address their issue. Send them a message to try and resolve the complaint.<\/li><li>Your reply must contain alternatives for them to choose from.<\/li><li>You can always try to solve it by compensating them with a refund or an exchange.<\/li><\/ul>\n\n\n\n<p>After fixing their issues, you can just respectfully ask them to update their review.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"2_Contact_Amazon\"><\/span>2. Contact Amazon<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>You might have to contact Amazon in a few unavoidable situations. For instance, if your package was lost by the logistics company (but if Amazon is handling logistics, then you must contact them to get the review removed).<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.pixelfy.me\/storage\/app\/media\/Leave%20Amazon%20Seller%20Feedback\/cropped-images\/image3-0-0-0-0-1561128770.png\" alt=\"Contact Amazon\"\/><\/figure>\n\n\n\n<p><em>In any case, the buyer and Amazon should be contacted to resolve the issue ASAP!<\/em><\/p>\n\n\n\n<p>(DRUM ROLLS): There is a nice little loophole in the Amazon feedback system. People tend to confuse product reviews with seller feedback, and you can easily use that to get the negative feedback removed.<\/p>\n\n\n\n<p>Confused?<\/p>\n\n\n\n<p>Well, imagine that a customer has left a negative product review instead of seller feedback. You can always get it removed by filing a ticket with Amazon because buyers are suppose to leave the product reviews on the product and not for the seller.<\/p>\n\n\n\n<p>Also, if the product arrives late and it was shipped by Prime. You can open a case and Amazon will claim responsibility for it being late and remove it from your Seller Feedback<\/p>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-center has-text-color has-background is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\" style=\"background-color:#e2ffee;color:#292d34\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>Tip:<\/strong> Avoid using language that can put off your customer. Ask politely, Amazon has strict policies against bullying.<\/p>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"has-text-align-center wp-block-heading\"><span class=\"ez-toc-section\" id=\"An_Insight_into_Increasing_Seller_Rating_Percentage\"><\/span>An Insight into Increasing Seller Rating Percentage:<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Before diving into this, it is very important for a seller to differentiate between seller feedback and seller rating.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p><em>Seller rating is an overall evaluation of a seller, whereas seller feedback is based on the services you provide to buyers.<\/em><\/p><\/blockquote>\n\n\n\n<p>As a seller, we always wonder how ratings are affected?<\/p>\n\n\n\n<p>We had a team member go through great lengths to get his ratings up but he failed.<\/p>\n\n\n\n<p>The main reason was the fact that he did not know what areas to hit? He had no idea what impacted the overall ratings. So let\u2019s take a look at that before we come up with an actionable plan.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"1_Shipping\"><\/span>1. Shipping<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>False promises are like Karma, they hit back hard.<\/p>\n\n\n\n<p>So always make sure that you are doing the following:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>If your store mentions that a product will be delivered in 2 days, it must be delivered in two days.<\/li><li>The delivery charges must be mentioned CLEARLY. If the buyer has to pay anything extra, they will be disappointed. But if they already know about the charges, they will be prepared. No one likes surprises when the delivery boy is at your doorstep.<\/li><li>If your products are all shipped via Prime you don\u2019t have to worry about this as much.<\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"2_Cancellations\"><\/span>2. Cancellations<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>A customer might find a similar product elsewhere and he may decide to cancel the purchase.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>It does sound unfair but all you can do is provide them with great product descriptions and some extras.<\/li><li>You can also include something they won\u2019t find elsewhere. And hope for the best.<\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"3_Follow_up\"><\/span>3. Follow up<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li>Don\u2019t wait, a quick response to an inquiry is highly recommended.<\/li><li>Make them feel that their review has made your day. Always write:<\/li><\/ul>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p><em>\u201cThanks for taking out the time to write us a review, we are glad that you chose to shop with us\u201d.<\/em><\/p><\/blockquote>\n\n\n\n<p>A great way to improve your rating is to make your buyer feel important.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"4_A-Z_claims\"><\/span>4. A-Z claims<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>This claim is filed by the buyer. Amazon is asked to step into the matter and resolve the issue. It drastically affects your rating. Make sure, you never let a complaint get this far out of your control.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p><em>\u2026 So the actionable plan involves all the above-mentioned tricks. Just keep your promises, and do a regular follow up. Stay active and your ratings will roar.<\/em><\/p><\/blockquote>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"has-text-align-center wp-block-heading\"><span class=\"ez-toc-section\" id=\"Wrapping_it_Up%E2%80%A6\"><\/span>Wrapping it Up&#8230;<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>We don\u2019t particularly know anyone who would be happy to get a negative review. Sometimes, it\u2019s just not in a seller\u2019s control. All you can do is:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Come up with a plan to rectify the complaint.<\/li><li>Stay connected to your potential buyers.<\/li><li>Turn a negative reviewer into a loyal customer. Avoid being passive, and you will be good to go.<\/li><\/ul>\n\n\n\n<p>We wish you the best in your business, and if you have any queries, please feel free to contact us.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p><strong>We would love to hear about your experiences as a seller. Drop in your stories below &#8211; let\u2019s make this community grow.<\/strong><\/p><\/blockquote>\n\n\n\n<p>Learn more about amazon policies and tools that you can make use of to increase your sales <a href=\"https:\/\/pixelfy.me\/blog\/\">HERE<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In this detailed guide, we will tell you more about how to leave amazon seller feedback and how you can add, remove, maintain as well as improve your &#8230;<\/p>\n","protected":false},"author":1,"featured_media":321,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"categories":[1],"tags":[570,571,572,573,574,575,576,577,578],"class_list":["post-320","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","tag-an-insight-into-increasing-seller-rating-percentage","tag-how-to-get-negative-buyer-feedback-removed","tag-how-to-encourage-feedback","tag-why-is-seller-feedback-so-important","tag-when-do-you-actually-start-giving-customer-support","tag-why-do-customers-write-negative-reviews","tag-how-to-view-your-seller-rating","tag-how-to-access-reviews-on-amazon","tag-seller-feedback-the-basics"],"acf":[],"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/pixelfy.me\/blog\/wp-json\/wp\/v2\/posts\/320","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pixelfy.me\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/pixelfy.me\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/pixelfy.me\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pixelfy.me\/blog\/wp-json\/wp\/v2\/comments?post=320"}],"version-history":[{"count":6,"href":"https:\/\/pixelfy.me\/blog\/wp-json\/wp\/v2\/posts\/320\/revisions"}],"predecessor-version":[{"id":2121,"href":"https:\/\/pixelfy.me\/blog\/wp-json\/wp\/v2\/posts\/320\/revisions\/2121"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pixelfy.me\/blog\/wp-json\/wp\/v2\/media\/321"}],"wp:attachment":[{"href":"https:\/\/pixelfy.me\/blog\/wp-json\/wp\/v2\/media?parent=320"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/pixelfy.me\/blog\/wp-json\/wp\/v2\/categories?post=320"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/pixelfy.me\/blog\/wp-json\/wp\/v2\/tags?post=320"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}