{"id":345,"date":"2022-07-17T17:39:00","date_gmt":"2022-07-17T17:39:00","guid":{"rendered":"http:\/\/localhost\/px\/blog\/removing-seller-feedback\/"},"modified":"2022-08-01T05:32:51","modified_gmt":"2022-08-01T05:32:51","slug":"removing-seller-feedback","status":"publish","type":"post","link":"https:\/\/pixelfy.me\/blog\/removing-seller-feedback\/","title":{"rendered":"Removing Amazon Feedback &#8211; All FAQs Answered with Everything You Need to Know"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/pixelfy.me\/blog\/removing-seller-feedback\/#What_is_Seller_Feedback\" >What is Seller Feedback?&nbsp;<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/pixelfy.me\/blog\/removing-seller-feedback\/#What_is_the_Difference_Between_Seller_Feedback_and_Product_Reviews\" >What is the Difference Between Seller Feedback and Product Reviews?&nbsp;<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/pixelfy.me\/blog\/removing-seller-feedback\/#Removing_Amazon_Feedback_%E2%80%93_Step-By-Step_Procedure\" >Removing Amazon Feedback &#8211; Step-By-Step Procedure<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/pixelfy.me\/blog\/removing-seller-feedback\/#Can_Amazon_Remove_Seller_Feedback\" >Can Amazon Remove Seller Feedback?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/pixelfy.me\/blog\/removing-seller-feedback\/#How_to_Contact_the_Buyer_for_Feedback_Removal\" >How to Contact the Buyer for Feedback Removal?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/pixelfy.me\/blog\/removing-seller-feedback\/#When_Does_Amazon_Strikethrough_in_the_Feedback_Removal_Phase\" >When Does Amazon Strikethrough in the Feedback Removal Phase?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/pixelfy.me\/blog\/removing-seller-feedback\/#Why_do_I_Need_to_Get_Negative_Seller_Feedback_Removed\" >Why do I Need to Get Negative Seller Feedback Removed?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/pixelfy.me\/blog\/removing-seller-feedback\/#1_Its_all_About_Ratings\" >1. It\u2019s all About Ratings<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/pixelfy.me\/blog\/removing-seller-feedback\/#2_Negative_Seller_Feedback_Can_Get_your_Selling_Privileges_Revoked\" >2. Negative Seller Feedback Can Get your Selling Privileges Revoked:<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/pixelfy.me\/blog\/removing-seller-feedback\/#Final_Takeaway\" >Final Takeaway<\/a><\/li><\/ul><\/nav><\/div>\n\n<p><strong>\u201c93% of buyers say that reviews impact their purchase decision.\u201d<\/strong><\/p>\n\n\n\n<p>This means that if positive feedback can improve sales, negative feedback can do exactly the opposite. And this is NOT good for business.<\/p>\n\n\n\n<p>Considering the importance, this blog post will cover all aspects of seller feedback removal.<\/p>\n\n\n\n<p><strong>Note that, we will only be focusing on \u201cSELLER FEEDBACK\u201d<\/strong><\/p>\n\n\n\n<p>So, without wasting any more time, let\u2019s look into a few solutions:<\/p>\n\n\n\n<h2 class=\"has-text-align-center wp-block-heading\"><span class=\"ez-toc-section\" id=\"What_is_Seller_Feedback\"><\/span>What is Seller Feedback?&nbsp;<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>The Amazon Seller Feedback is a system where past customers can rate and describe their experience with a particular seller on Amazon. This allows potential customers to gauge what type of customer experience that particular seller provides.&nbsp;<\/p>\n\n\n\n<p>It acts as a way to gauge an Amazon seller\u2019s effectiveness when it comes to response time, professionalism and how they deal with customers. It also rates the speed and quality with which the order was fulfilled.&nbsp;<\/p>\n\n\n\n<p>It\u2019s important to note that these ratings of speed do not apply to <strong>FBA sellers <\/strong>since their orders are fulfilled by Amazon.&nbsp;<\/p>\n\n\n\n<p>Customers have <strong>90 days <\/strong>after they purchase a product from you to provide seller feedback for you. They are typically asked questions about your shipping approach, quality of customer service and what the experience of buying from you was like.&nbsp;<\/p>\n\n\n\n<p>Naturally, a seller\u2019s feedback is public and any consumer on Amazon can look at it to determine whether or not they want to buy from you.<\/p>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-center has-text-color has-background is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\" style=\"background-color:#e2ffee;color:#292d34\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p><em>Over the years, we have observed that even a single negative <a href=\"https:\/\/pixelfy.me\/blog\/amazon-seller-feedback\/\">amazon seller review<\/a><\/em> can sometimes decrease <em>sales on Amazon.<\/em><\/p>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"has-text-align-center wp-block-heading\"><span class=\"ez-toc-section\" id=\"What_is_the_Difference_Between_Seller_Feedback_and_Product_Reviews\"><\/span>What is the Difference Between Seller Feedback and Product Reviews?&nbsp;<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Many Amazon sellers get confused between <strong>seller feedback <\/strong>and <strong>product reviews.&nbsp;<\/strong><\/p>\n\n\n\n<p>While both of these impact your bottom line immensely, it\u2019s important to note that they are too completely different things.&nbsp;<\/p>\n\n\n\n<p><strong>Seller feedback <\/strong>is about the seller and deals with matters such as your shipping speed, customer service, response time and professionalism.&nbsp;<\/p>\n\n\n\n<p>On the other hand, <strong>product reviews <\/strong>are about a single product and deal with the qualities of that specific product. Examples of this would include the product\u2019s build quality, user-friendliness, price, etc.&nbsp;<\/p>\n\n\n\n<p>So, in conclusion, product reviews are about individual products, whereas seller feedback is about the seller themselves.<\/p>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-center has-text-color has-background is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\" style=\"background-color:#e2ffee;color:#292d34\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p>If you\u2019re looking for a different way to use social media marketing and track your efforts, a <a href=\"https:\/\/pixelfy.me\/\">URL shortener<\/a> can help streamline your links, add legitimacy, and much more.<\/p>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"has-text-align-center wp-block-heading\"><span class=\"ez-toc-section\" id=\"Removing_Amazon_Feedback_%E2%80%93_Step-By-Step_Procedure\"><\/span>Removing Amazon Feedback &#8211; Step-By-Step Procedure<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Sometimes the buyer will need some instructions about removing the feedback. It is cumbersome but a delight for the seller.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.youtube.com\/watch?v=vbPE6yunBNE\" target=\"_blank\" rel=\"noopener\">Here are the three basic steps that a buyer can follow:<\/a><\/p>\n\n\n\n<ol class=\"wp-block-list\"><li>Navigate to your submitted feedback<\/li><li>Under \u201cpersonalization,\u201d you will find an option \u201cRemove feedback submitted by you.\u201d<\/li><li>Click \u201cremove link\u201d parallel to the feedback you want to remove<\/li><\/ol>\n\n\n\n<p>Note: If you cannot find the \u201cremove option,\u201d then the 60 days period has expired.<\/p>\n\n\n\n<h2 class=\"has-text-align-center wp-block-heading\"><span class=\"ez-toc-section\" id=\"Can_Amazon_Remove_Seller_Feedback\"><\/span>Can Amazon Remove Seller Feedback?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Sadly enough, Amazon does not remove feedback of any kind. The seller has to resolve the issue on his own.<\/p>\n\n\n\n<p>There is also a piece of good news, though, there are some situations when Amazon will strike through.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/blog.pixelfy.me\/storage\/app\/uploads\/public\/5d9\/d0e\/a73\/5d9d0ea735ecc168071223.png\" alt=\"Can Amazon Remove Seller Feedback?\"\/><\/figure>\n<\/div>\n\n\n<p>We have sorted out a list of situations when Amazon will do so:<\/p>\n\n\n\n<ol class=\"wp-block-list\"><li>The feedback contains abusive language<\/li><li>The feedback is filled with seller\u2019s personal information<\/li><li>Or, it is a product review all-together<\/li><\/ol>\n\n\n\n<p>If you believe your feedback falls under any of the above-mentioned categories, go to <a href=\"https:\/\/sellercentral.amazon.com\/gp\/help\/external\/761?language=en-US&amp;ref=efph_761_cont_20231\" target=\"_blank\" rel=\"noopener\">the feedback manager page<\/a>.<\/p>\n\n\n\n<p>However, there\u2019s another solution to get feedback removed. This is by contacting the buyer directly. Let\u2019s see how you can do that.<\/p>\n\n\n\n<h2 class=\"has-text-align-center wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_to_Contact_the_Buyer_for_Feedback_Removal\"><\/span>How to Contact the Buyer for Feedback Removal?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Do you know that Amazon has given buyers a superpower?<\/p>\n\n\n\n<p>They can remove feedback. The best possible way is to get in touch with the buyer. Resolve their concerns and politely ask them to revoke their feedback.<\/p>\n\n\n\n<p>\u2026.you never know when buyers may have a change of heart.<\/p>\n\n\n\n<h2 class=\"has-text-align-center wp-block-heading\"><span class=\"ez-toc-section\" id=\"When_Does_Amazon_Strikethrough_in_the_Feedback_Removal_Phase\"><\/span>When Does Amazon Strikethrough in the Feedback Removal Phase?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>This may sound unfair to a few sellers. But, there are times when a buyer leaves feedback that has everything to do with Amazon.<\/p>\n\n\n\n<p>Taking this into account, the seller fulfilled his promise of sending a fur coat, but Amazon delivered the product late. Now, the buyer has left feedback that says \u201carrived late\u201d. Amazon will not delete this comment but will put a line on it,<strong> and it will not count against your metrics.<\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter is-resized\"><img fetchpriority=\"high\" decoding=\"async\" src=\"https:\/\/blog.pixelfy.me\/storage\/app\/uploads\/public\/5d9\/d0e\/ae3\/5d9d0eae31f43782169058.png\" alt=\"When Does Amazon Strikethrough in the Feedback Removal Phase?\" width=\"600\" height=\"200\"\/><\/figure>\n<\/div>\n\n\n<h2 class=\"has-text-align-center wp-block-heading\"><span class=\"ez-toc-section\" id=\"Why_do_I_Need_to_Get_Negative_Seller_Feedback_Removed\"><\/span>Why do I Need to Get Negative Seller Feedback Removed?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Unlike any other feedback, seller feedback has a direct impact on your sales.<\/p>\n\n\n\n<p><strong>\u201cIf you don\u2019t already know, Amazon marketplace is highly seller cynical.\u201d<\/strong><\/p>\n\n\n\n<p>Let\u2019s discuss various reasons why you need to get negative seller feedback removed:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"1_Its_all_About_Ratings\"><\/span>1. It\u2019s all About Ratings<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Negative seller feedback has a direct impact on your rating.<\/p>\n\n\n\n<p>You can get away with negative product feedback, but seller feedback can get messy. As we all know, ratings are the major factor in getting chosen for Amazon BUY BOX, so we recommend that you don\u2019t take any risks.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog.pixelfy.me\/storage\/app\/uploads\/public\/5d9\/d0e\/b3c\/5d9d0eb3c9385768535522.png\" alt=\"It\u2019s all About Ratings\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"2_Negative_Seller_Feedback_Can_Get_your_Selling_Privileges_Revoked\"><\/span>2. Negative Seller Feedback Can Get your Selling Privileges Revoked:<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Let\u2019s back up a bit, the seller feedback rating is not the only factor you should be worried about. ODR (order defect rate) is another essential element that determines the eligibility of your Amazon selling privileges.<\/p>\n\n\n\n<p>To sum it up for you, Amazon states that an ODR above 1% can make you lose your selling privileges.<\/p>\n\n\n\n<p>Let\u2019s take an in-depth look at ODR and the variables that affect it:<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Order Defect Rate<\/h4>\n\n\n\n<p>Here\u2019s a quick definition:<\/p>\n\n\n\n<p>The <strong>Order Defect Rate (ODR)<\/strong> is a performance metric that <strong>Amazon<\/strong> uses to rate the seller&#8217;s customer service standards. The <strong>ODR<\/strong> is calculated based on the number of times the negative metrics (mentioned below) were incurred divided by the number of overall orders received within a given period of time.<\/p>\n\n\n\n<p>More about order defect rate <a href=\"https:\/\/sellercentral.amazon.com\/gp\/help\/external\/G200285170?language=en_US\" target=\"_blank\" rel=\"noopener\">here<\/a>.<\/p>\n\n\n\n<p>To be precise, there are three major elements that have a profound effect on ODR:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong style=\"color: revert; font-size: revert;\">Negative Feedback Rate<\/strong><\/li><\/ul>\n\n\n\n<p> <span style=\"font-size: revert; color: initial;\">It is a percentage accumulated after calculating the total number of negative feedback you have received.<\/span> <\/p>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-center has-text-color has-background is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\" style=\"background-color:#e2ffee;color:#292d34\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>Note: If the buyer has removed feedback, it still takes 48 hours for Amazon to alter the metrics. Thus, it will be visible on your profile until then.<\/strong><\/p>\n<\/div>\n<\/div>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>A-Z Guarantee Claims<\/strong><\/li><\/ul>\n\n\n\n<p>The following checklist describes the type of claims that impact your ODR:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>You or Amazon canceled the order<\/li><li>Claims pending a decision<\/li><li>Claims debited and granted from your account<\/li><\/ul>\n\n\n\n<p>Good news? There are some claims that have no impact on your ODR:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Claims that have been withdrawn by the buyer<\/li><li>Claims that are denied to the buyer<\/li><\/ul>\n\n\n\n<p><strong>Note: The claim will be removed from your account if you win the claim<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><h4><strong>Credit Card Chargeback<\/strong><\/h4><\/li><\/ul>\n\n\n\n<p>This may sound very similar to A-Z guarantee claims, but the credit card issuer makes the final decision instead of Amazon.<\/p>\n\n\n\n<p>Possible problems associated with this claim include:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>The buyer claims that they have not received the product<\/li><li>The buyer received a damaged product<\/li><\/ul>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-center has-text-color has-background is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\" style=\"background-color:#e2ffee;color:#292d34\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>Note: To communicate with the buyer, check the details on the <a href=\"https:\/\/sellercentral.amazon.com\/gp\/help\/external\/200389080?language=en_US&amp;ref=efph_200389080_cont_G200285170\" target=\"_blank\" rel=\"noopener\">\u201ccommunicate with buyer\u2019s page on seller central\u201d<\/a><\/strong><\/p>\n<\/div>\n<\/div>\n\n\n\n<h5 class=\"wp-block-heading\">How to View Your ODR?<\/h5>\n\n\n\n<p>To view your order defect rate, follow this simple procedure:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Navigate to the \u201caccount health page.\u201d<\/li><li>In the customer service section, click \u201cview details.\u201d<\/li><li>Select the \u201corder defect rate\u201d tab and scroll down \u201cclick download report.\u201d<\/li><\/ul>\n\n\n\n<p>Yes, that\u2019s it. Simple, isn\u2019t it?<\/p>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-center has-text-color has-background is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\" style=\"background-color:#e2ffee;color:#292d34\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p id=\"block-fdf25ac9-fc67-4fc5-abec-be0187ee05c2\"><em>Selling on Amazon can be highly profitable only if you use the most effective <a href=\"https:\/\/pixelfy.me\/blog\/pixelfy-amazon-sellers\/\">tools<\/a> for getting to the top.\u00a0<\/em><\/p>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"has-text-align-center wp-block-heading\"><span class=\"ez-toc-section\" id=\"Final_Takeaway\"><\/span>Final Takeaway<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>So let\u2019s put it this way if you are procrastinating about that negative seller feedback on your account, DON\u2019T. Take action right away.<\/p>\n\n\n\n<p>If you have interesting stories to share with us regarding the \u201cseller feedback removal procedure,\u201d we would love to hear from you.<\/p>\n\n\n\n<p>If you have any queries, feel free to contact us in the comments below. <\/p>\n\n\n\n<p>Check out how you can improve your feedback and increase your sales <a href=\"https:\/\/pixelfy.me\/blog\/\">HERE<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you want to know how to remove seller feedback and have any questions, read through this detailed guide. Seller feedback is an &#8230;<\/p>\n","protected":false},"author":1,"featured_media":346,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"categories":[1],"tags":[516,517,518,519,520],"class_list":["post-345","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","tag-removing-amazon-feedback","tag-can-amazon-remove-seller-feedback","tag-how-to-contact-the-buyer-for-feedback-removal","tag-when-does-amazon-strikethrough-in-the-feedback-removal-phase","tag-why-do-i-need-to-get-negative-seller-feedback-removed"],"acf":[],"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/pixelfy.me\/blog\/wp-json\/wp\/v2\/posts\/345","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pixelfy.me\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/pixelfy.me\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/pixelfy.me\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pixelfy.me\/blog\/wp-json\/wp\/v2\/comments?post=345"}],"version-history":[{"count":7,"href":"https:\/\/pixelfy.me\/blog\/wp-json\/wp\/v2\/posts\/345\/revisions"}],"predecessor-version":[{"id":2095,"href":"https:\/\/pixelfy.me\/blog\/wp-json\/wp\/v2\/posts\/345\/revisions\/2095"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pixelfy.me\/blog\/wp-json\/wp\/v2\/media\/346"}],"wp:attachment":[{"href":"https:\/\/pixelfy.me\/blog\/wp-json\/wp\/v2\/media?parent=345"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/pixelfy.me\/blog\/wp-json\/wp\/v2\/categories?post=345"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/pixelfy.me\/blog\/wp-json\/wp\/v2\/tags?post=345"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}